FAQs

Things You Should Know...

 

SHIPPING QUESTIONS:

    • How long does shipping take? 
      We currently have a 3 week turnaround time. Meaning that from the time we receive your order to the time it ships is 3 weeks.
    • Where does my order ship from?
      We are based out of Fort Worth, Texas.
    • Do You Offer Free Shipping?
      All orders over $50 ship free.

 

RETURNS & EXCHANGES:

    • Due to the hand made nature of our products we do not offer refunds or exchanges. If you are unhappy with your purchase for any reason, please email us!

 

CARE & MATERIALS:

    • What are your backdrops made out of?
      Each backdrop is handmade with lots of LOVE with premium materials. Each plastic streamer is personally cut and hand tied to a plastic backing. Creating the looks you see.
    • What sizes do you make?
      We offer a variety of sizes. If you are looking for specific dimensions reach out to us for a custom quote.
    • What colors do you offer?
      We offer over 30 colors. Included in the standard pricing is 5 colors and 1 can be metallic. We do offer specialty backdrops where the maximum number of colors is different.
    • How do I hang my backdrop?
      All of our items come in 1 piece with plastic backing and can easily be hung, as they are lightweight. Easily hang each backdrop on walls, inside or outdoors, along a fence, between pillars, or on a window. Hanging kits are included and it comes with clear fishing line and clear thumbtacks to hang, but you could use command hooks to secure it.

      Arrives assembled and ready to hang for a stress-free party experience.
    • Can I reuse my backdrop?
      Of course, these are made from plastic and very durable so reusing them is part of what makes them great! The backdrops are weather (& toddler!) resistant, lightweight and reusable. Great for indoor and outdoor use.